Refund Policy
Envicharm 10-Days Refund Policy
At Envicharm, your satisfaction is our utmost priority. Please take a moment to familiarize yourself with our returns and refund policy, designed to ensure a seamless skincare experience:
Return Eligibility: You have the flexibility to return any unused, unopened Skincare products within a generous 10-day period from your purchase.
Exempted Goods: Please note that certain items cannot be returned, including:
- Used or opened Skincare products
- Shipping fees and other third-party charges are non-refundable.
Return Process: Initiate a return by utilizing a reputable courier service to send the item back. Responsibility for shipping rests with you, and in specific cases, partial refunds may be considered based on the circumstances.
Refund Procedure: Upon receiving your return, our team will conduct a thorough inspection within 3 to 5 working days. Upon approval, prompt notification will be provided. Refunds will be processed using the original payment method (Bank Transfer or Credit/Debit Card).
Late or Missing Refunds: If you experience delays in receiving your refund, first check your bank account. For further assistance, contact your bank or reach out to us at envicharm@gmail.com.
Sale Items: Our refund policy applies to both regular and sale items. Your satisfaction is paramount, irrespective of pricing.
Exchanges: For issues such as a damaged product, contact us at envicharm. We'll guide you through the exchange process, and you can return the item using a trackable shipping service.
Shipping: You are responsible for arranging the shipment of skincare products back to us. This straightforward step ensures your continued satisfaction with every Envicharm order.
Should you have any queries or require further assistance, please don't hesitate to reach out to us at support@envicharm.com or envicharm@gmail.com or you can also reach us on our instagram Your radiant skin is our ultimate goal.
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